Aviation Customer Concierge & Service Specialist

Freeman Jet Center - Laredo; Laredo (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Bonuses

Job summary

Freeman Jet Center - Laredo is seeking an Aviation Customer Service Representative to deliver elite service to crew and passengers, welcome guests, coordinate concierge needs, and work with ground personnel to ensure services are completed and invoiced.

The CSR role requires strong communication, multitasking, attention to detail, and proficiency with POS and office software. Benefits include medical, dental, vision, PTO, a matching 401(k), and bonuses.

Qualifications

• Previous customer service experience preferred but not required.
• Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.
• Experience with conflict resolution in a customer service environment.
• Excellent interpersonal and communication skills.
• Ability to pass a background check.
• Zero-tolerance drug-free employer; includes pre-employment and random screening.

Responsibilities

• Handling and routing telephone calls with customer-oriented level of service.
• Face-to-face interactions with customers during over-the-counter sales.
• Data entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale Systems.
• Excellent attention to detail while ensuring timely and efficient service.
• Connecting clients to appropriate personnel.
• Performing administrative support tasks as needed.
• Maintaining professionalism.

Skills

Customer service

Communication

Multitasking

Data entry

POS systems

Microsoft Office

Detail oriented

Working holidays/weekends

Background check

Education

High School Diploma or equivalent

Tools

Excel

Job description

Freeman Jet Center - Laredo is seeking an Aviation Customer Service Representative to deliver elite service to crew and passengers, welcome guests, coordinate concierge needs, and work with ground personnel to ensure services are completed and invoiced.

The CSR role requires strong communication, multitasking, attention to detail, and proficiency with POS and office software. Benefits include medical, dental, vision, PTO, a matching 401(k), and bonuses.