Elite Private Jet Concierge & Customer Service

Million Air Tallahassee; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Million Air, located in Jacksonville, FL, seeks an enthusiastic Customer Service Representative to deliver elite service to crew and passengers, greet guests, and coordinate ground services. The role involves invoicing, reservations, and concierge tasks to ensure an extraordinary visit.

Expect non-exempt status with shift work including evenings and weekends. A strong customer focus, basic computer skills, and a clean driving record are required; bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent.
• Customer service experience preferred.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug-free employer with pre-employment screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactively prepare for all incoming aircraft.
• Provide timely feedback regarding service failures or concerns.
• Partner with line service team to meet and exceed service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain a neat front desk, lobby, and FBO amenities.

Skills

Customer service

Bi-lingual preferred

Strong communication

Microsoft Office / POS

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air, located in Jacksonville, FL, seeks an enthusiastic Customer Service Representative to deliver elite service to crew and passengers, greet guests, and coordinate ground services. The role involves invoicing, reservations, and concierge tasks to ensure an extraordinary visit.

Expect non-exempt status with shift work including evenings and weekends. A strong customer focus, basic computer skills, and a clean driving record are required; bilingual abilities are a plus.