Flight Concierge & Customer Service Specialist

Freeman Jet Center; Waco (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Matching 401k program

Paid Time Off (PTO)

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Freeman Jet Center in Texas is seeking a friendly Customer Service Representative to greet customers, pilots, and guests with professionalism, provide concierge services, and handle invoicing for services rendered.

This full-time, evening/weekend position requires an acceptable driving record, ability to pass background checks, and the flexibility to work non-traditional hours; the team emphasizes safety, accuracy, and superior service in a fast-paced environment.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings and weekends.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectation
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job description

Freeman Jet Center in Texas is seeking a friendly Customer Service Representative to greet customers, pilots, and guests with professionalism, provide concierge services, and handle invoicing for services rendered.

This full-time, evening/weekend position requires an acceptable driving record, ability to pass background checks, and the flexibility to work non-traditional hours; the team emphasizes safety, accuracy, and superior service in a fast-paced environment.