Private Homes Concierge | Luxe Resort Experience

Kerzner International; Big Sky (MT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental, vision & life insurance

5 weeks PTO

8 paid holidays

Uniform and laundering

Complimentary transportation to/from a

Complimentary meal per shift

Subsidized housing

Discounts at on-property F&B

14 nights per year at Kerzner props

Winter ski pass or gym reimbursement

Job summary

Kerzner International’s One&Only Moonlight Basin is seeking a Coordinator, Private Homes to manage pre-arrival, in-house, and post-stay stages for homeowners, ensuring personalized service and exceeding expectations throughout their stay. You will be part of a luxury resort team, promoting activities and maintaining seamless homeowner experiences.

The role requires strong computer literacy with MS Office and Opera PMS experience, excellent communication in English, and the ability to multitask

Qualifications

• Must be computer literate with strong MS Office proficiency.
• Experience with Opera PMS is essential for property management tasks.
• Business or Management qualifications are desirable but not required.

Responsibilities

• Manage pre-arrival, in-house, and post-stay stages for homeowners.
• Communicate homeowner arrivals, preferences, and expectations to departments.
• Promote resort activities and services to homeowners.
• Record homeowner feedback and resolve complaints promptly.
• Coordinate transportation and access to homes.
• Assist with planning homeowner events and engagements.
• Maintain records of in-home OS&E/ FF&E inventory.
• Coordinate vendor access and on-site bookings per SOP.

Skills

Computer literacy

MS Office

Excel

Opera PMS

Education

Business/Management qualifications desirable

Tools

Opera PMS

MS Office

Job description

Kerzner International’s One&Only Moonlight Basin is seeking a Coordinator, Private Homes to manage pre-arrival, in-house, and post-stay stages for homeowners, ensuring personalized service and exceeding expectations throughout their stay. You will be part of a luxury resort team, promoting activities and maintaining seamless homeowner experiences.

The role requires strong computer literacy with MS Office and Opera PMS experience, excellent communication in English, and the ability to multitask