Luxury Front Office Assistant Manager: Lead Guest Experience

Kerzner International; Big Sky (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance: 80% Employer-Cover}

Job summary

One&Only Moonlight Basin is seeking an Assistant Manager, Front Office to oversee daily Front Office operations, ensuring outstanding guest service from arrival to departure and guiding colleagues with the resources, tools, training, and support needed to succeed.

The role requires a minimum of 2 years’ Front Office experience in a luxury hotel or resort, strong English communication skills, and proficiency in Opera PMS and other hospitality applications.

Qualifications

• A minimum of 2 years of Front Office experience in a luxury hotel or resort setting.
• Previous management experience at the Assistant Manager level is preferred.
• Proven knowledge of hospitality operations, revenue management, and team development.
• Excellent written and verbal English communication skills.
• Proficient in Microsoft Office, Opera, and other hospitality applications.

Responsibilities

• Manage daily Front Office operations while maintaining service standards and operational efficiency
• Ensure rooms are accurately assigned based on reservations, room categories, and guest preferences
• Maintain a strong knowledge of room types, rates, discounts, and policies
• Support the implementation of Front Office upselling programs
• Maintain compliance with credit control procedures, ensuring appropriate approval for accounts exceeding established limits
• Maintain a visible presence in public areas, particularly during peak periods, proactively engaging with guests
• Ensure exceptional service throughout the guest journey, identifying opportunities to exceed expectations
• Respond promptly to guest requests, complaints, and issues, ensuring appropriate follow-up
• Document guest issues, communicating key concerns during daily team meetings
• Cover shifts in other areas during periods of high demand
• Build relationships with guests to gather feedback, identifying opportunities to improve service
• Lead, motivate, and support Front Office colleagues while fostering a culture of trust, respect, and teamwork
• Develop and deliver ongoing training, coaching, and mentoring to strengthen team knowledge
• Ensure colleagues' adherence to hotel policies, procedures, standards, and expectations
• Provide required reports to the Finance team and other relevant departments
• Review Front Office SOPs, providing updates wherever needed to support continuous improvement efforts
• Perform additional duties as required by the Manager, Front of the House or other members of management

Skills

Front Office mgmt

Guest services

Team leadership

English proficiency

MS Office

Tools

Opera PMS

Job description

One&Only Moonlight Basin is seeking an Assistant Manager, Front Office to oversee daily Front Office operations, ensuring outstanding guest service from arrival to departure and guiding colleagues with the resources, tools, training, and support needed to succeed.

The role requires a minimum of 2 years’ Front Office experience in a luxury hotel or resort, strong English communication skills, and proficiency in Opera PMS and other hospitality applications.