Luxury Front Office Assistant Manager Elevate Guest Experience

Kerzner International; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance: 80% Employer-Coverd

Dental, Vision, and Life Insurance: 全部

401(k) Employer Match

25 Days Paid Time Off

Winter Season Ski Pass or Fitness Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts

Job summary

Kerzner International's One&Only Moonlight Basin in the United States seeks an Assistant Manager, Front Office to oversee daily operations, uphold service standards, and guide the team from arrival to departure.

You will handle guest preferences, upsell opportunities, and issue resolution while maintaining knowledge of room types, rates, and policies. This on-site role offers a premium luxury environment with comprehensive benefits.

Qualifications

• Minimum 2 years Front Office experience in a luxury hotel or resort.
• Previous management experience at Assistant Manager level preferred.
• Knowledge of hospitality operations, revenue management, and team development.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in Opera and Microsoft Office applications.

Responsibilities

• Manage daily Front Office operations while maintaining service standards and operational efficiency.
• Ensure rooms are accurately assigned based on reservations and guest preferences.
• Maintain knowledge of room types, rates, discounts, and policies.
• Support Front Office upselling programs.
• Maintain compliance with credit control procedures and approvals.
• Maintain a visible presence in public areas during peak periods and engage with guests.
• Ensure exceptional service throughout the guest journey and exceed expectations.
• Respond promptly to guest requests, complaints and issues with proper follow-up.
• Document guest issues and communicate concerns in daily team meetings.
• Cover shifts in Connectivity, Transportation, and Guest Services during high demand.
• Build relationships with guests to gather feedback and improve service.
• Lead, motivate, and support Front Office colleagues and foster teamwork.
• Develop and deliver ongoing training, coaching, and mentoring.
• Ensure adherence to hotel policies and standards.
• Provide reports to Finance and other departments.
• Review Front Office SOPs and update for continuous improvement.
• Perform additional duties as required by management.

Skills

Front Office experience

Hotel management experience

Hospitality operations knowledge

English communication

Interpersonal skills

Opera PMS

Microsoft Office

Tools

Opera PMS

Microsoft Office

Job description

Kerzner International's One&Only Moonlight Basin in the United States seeks an Assistant Manager, Front Office to oversee daily operations, uphold service standards, and guide the team from arrival to departure.

You will handle guest preferences, upsell opportunities, and issue resolution while maintaining knowledge of room types, rates, and policies. This on-site role offers a premium luxury environment with comprehensive benefits.