Coordinator, Private Homes

Kerzner International; Big Sky (MT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental, vision & life insurance

5 weeks PTO

8 paid holidays

Uniform and laundering

Complimentary transportation to/from a

Complimentary meal per shift

Subsidized housing

Discounts at on-property F&B

14 nights per year at Kerzner props

Winter ski pass or gym reimbursement

Job summary

Kerzner International’s One&Only Moonlight Basin is seeking a Coordinator, Private Homes to manage pre-arrival, in-house, and post-stay stages for homeowners, ensuring personalized service and exceeding expectations throughout their stay. You will be part of a luxury resort team, promoting activities and maintaining seamless homeowner experiences.

The role requires strong computer literacy with MS Office and Opera PMS experience, excellent communication in English, and the ability to multitask

Qualifications

• Must be computer literate with strong MS Office proficiency.
• Experience with Opera PMS is essential for property management tasks.
• Business or Management qualifications are desirable but not required.

Responsibilities

• Manage pre-arrival, in-house, and post-stay stages for homeowners.
• Communicate homeowner arrivals, preferences, and expectations to departments.
• Promote resort activities and services to homeowners.
• Record homeowner feedback and resolve complaints promptly.
• Coordinate transportation and access to homes.
• Assist with planning homeowner events and engagements.
• Maintain records of in-home OS&E/ FF&E inventory.
• Coordinate vendor access and on-site bookings per SOP.

Skills

Computer literacy

MS Office

Excel

Opera PMS

Education

Business/Management qualifications desirable

Tools

Opera PMS

MS Office

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Coordinator, Private Homes is responsible for managing pre-arrival, in-house, and post-stay stages of the residents. They will ensure homeowners receive personalized service and that all owner expectations are not just met, but exceeded, throughout their stay.

Key Duties & Responsibilities

• Maintain a high level of knowledge of products, services, and offerings to communicate and sell them to homeowners
• Promote the activities happening at the resort
• Communicate homeowner arrivals, preferences, and expectations to all appropriate departments
• Interact with homeowners on a regular basis throughout the property to obtain feedback on quality of our products, services, and offerings
• Assist with homeowner transportation around the resort, as needed
• Contribute to the planning and execution of homeowner events
• Execute a year-round homeowner long-distance engagement strategy
• Record all homeowner issues in the guest response tracking system
• Ensure all homeowners complaints and concerns are resolved
• Be fully familiar with the home types, floorplans, locations, and amenities
• Be aware of all homeowner movements across the resort
• Perform personal checks of room and amenity readiness prior to homeowner arrivals
• Perform personal checks of homes following homeowner departures
• Maintain accurate records of in-home OS&E/FF&E inventory
• Coordinate vendor access to homes and any relevant logistics
• Book and charge per SOP for on-site bookings, as well as third-party vendors
• Assist with additional responsibilities, as assigned by the Manager, Private Homes or other members of management

Skills, Experience, & Educational Requirements

Must be computerliterate,knowledge of MS Office, Excel and Opera is essential.

Must be able to work well under pressure and be able to multi-task.

Has the ability to satisfactorily communicate in English with guests, co-workers, and management.

Business or Management qualifications are desirable.

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance- 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods

Frequent bending, twisting, stooping, reaching, and pulling

Lifting and carrying of loads weighing up to 50 pounds

Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.