Premium Rooms Controller — Guest Experience Lead

Kerzner International; United States; Hybrid; USD 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental, Vision, and Life Insurance

401(k) Employer Match

Paid Time Off - 25 Days

Winter Season Pass Program

Complimentary Transportation

Complimentary Meals on Shift

Property Discounts

Zusammenfassung

Kerzner International’s One&Only Moonlight Basin is seeking a Rooms Controller to coordinate room assignments and Front Office operations, ensuring a seamless, personalized guest experience based on preferences, reservations, and operational needs.

The role requires guiding arrivals and departures, monitoring room status, and collaborating with Housekeeping and other departments to maintain room readiness, quality, and guest satisfaction in a luxury resort setting.

Qualifikationen

• Experience in Front Office or Reservations at a luxury hotel or resort.
• Proficient in Opera, Alice, and Microsoft Office.
• Strong problem-solving, decision-making, and guest-service skills.
• Exceptional organizational skills with high attention to detail.
• Highly proactive, service-oriented, and responsive with a strong sense of urgency.

Aufgaben

• Manage room assignments for individual and group arrivals based on guest preferences and reservations.
• Coordinate group rooming lists and VIP accommodations while considering special requests.
• Plan assignments up to 30 days in advance and up to 90 days for management review.
• Monitor arrivals, departures, and room status to ensure readiness and proper prioritization.
• Communicate guest preferences using Opera and Alice with relevant departments.

Kenntnisse

Front Office

Opera

Alice

Microsoft Office

Guest Service

Attention to detail

Tools

Opera PMS

Alice PMS

Jobbeschreibung

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Rooms Controller plays a key role in coordinating room assignments and Front Office operations to ensure a seamless, personalized guest experience. This position assigns accommodations based on guest preferences, requests, reservations, and operational requirements while closely monitoring arrivals, departures, room status, and inventory.

Key Duties & Responsibilities

• Manage room assignments for individual and group arrivals, utilizing guest preferences, special requests, room categories, packages, and rates
• Coordinate group rooming lists, show rooms, hospitality rooms, VIP accommodations, and special room requirements
• Complete regular assignments up to 30 days in advance and peak-season assignments up to 90 days in advance for management review
• Monitor arrivals, departures, and room status throughout the day, ensuring rooms are appropriately assigned, ready, and prioritized according to guest needs and operational demands
• Communicate guest preferences using Opera and Alice, ensuring relevant information is shared with appropriate departments, such as Housekeeping
• Partner with Housekeeping and Facilities on room readiness, room moves, the “Perfect Room” program, and other initiatives designed to improve room quality and reduce room changes
• Support Front Office and Porte Cochere operations, including arrivals, departures, luggage coordination, check-ins, check-outs, guest registration, and immediate guest assistance as required
• Support upselling opportunities to assist in improving departmental revenue and providing operational reporting
• Support guest service and recovery by addressing inquiries and concerns promptly, resolving issues where possible, and escalating matters appropriately
• Maintain effective communication, including email management, daily checklist completion, and shift handovers
• Maintain accurate billing and financial controls, including guest folios, credit authorization, cash and credit card reconciliation, and other required financial transactions
• Perform additional responsibilities as assigned by the Assistant Manager, Front Office or other members of management

Skills, Experience, & Educational Requirements

• Previous experience in Front Office, Reservations, or a similar role within a luxury hotel or resort
• Proficient in Microsoft Office, Opera, Alice, and other hospitality applications
• Strong problem-solving, decision-making, and guest-service skills
• Exceptional organizational skills, with a high attention to detail
• Highly proactive, service-oriented, and responsive, with a strong sense of urgency and ownership
• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.