Premium Rooms Controller — Guest Experience Lead

Kerzner International; Northern (KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, and Life Insurance

401(k) Employer Match

Paid Time Off - 25 Days

Winter Season Pass Program

Complimentary Transportation

Complimentary Meals on Shift

Property Discounts

Job summary

Kerzner International’s One&Only Moonlight Basin is seeking a Rooms Controller to coordinate room assignments and Front Office operations, ensuring a seamless, personalized guest experience based on preferences, reservations, and operational needs.

The role requires guiding arrivals and departures, monitoring room status, and collaborating with Housekeeping and other departments to maintain room readiness, quality, and guest satisfaction in a luxury resort setting.

Qualifications

• Experience in Front Office or Reservations at a luxury hotel or resort.
• Proficient in Opera, Alice, and Microsoft Office.
• Strong problem-solving, decision-making, and guest-service skills.
• Exceptional organizational skills with high attention to detail.
• Highly proactive, service-oriented, and responsive with a strong sense of urgency.

Responsibilities

• Manage room assignments for individual and group arrivals based on guest preferences and reservations.
• Coordinate group rooming lists and VIP accommodations while considering special requests.
• Plan assignments up to 30 days in advance and up to 90 days for management review.
• Monitor arrivals, departures, and room status to ensure readiness and proper prioritization.
• Communicate guest preferences using Opera and Alice with relevant departments.

Skills

Front Office

Opera

Alice

Microsoft Office

Guest Service

Attention to detail

Tools

Opera PMS

Alice PMS

Job description

Kerzner International’s One&Only Moonlight Basin is seeking a Rooms Controller to coordinate room assignments and Front Office operations, ensuring a seamless, personalized guest experience based on preferences, reservations, and operational needs.

The role requires guiding arrivals and departures, monitoring room status, and collaborating with Housekeeping and other departments to maintain room readiness, quality, and guest satisfaction in a luxury resort setting.