Private-Client Luxury Travel Designer

JPMorgan Chase; City of Rochester (NY); Remote; USD 62,000 - 105,000; Full time

Job summary

Chase Travel, part of JPMorgan Chase, seeks a Luxury Travel Designer to craft extraordinary itineraries for ultra-high-net-worth clients. You will own a portfolio from consultation to post-trip follow-up, collaborating with a tight-knit PCS team that values precision and exceptional service.

You will design seamless, multi‑continent journeys, manage complex calendars, and leverage partner networks to secure exclusive access and preferred rates. Authorization to work in the US is required.

Qualifications

• Minimum 5+ years designing luxury travel for high-net-worth or ultra-high-net-worth clients (or equivalent hospitality/concierge experience).
• Comfort with CRM and project management tools; tech-adaptable.
• Extensive personal travel experience and genuine cultural curiosity.
• Exceptional written and verbal communication - you’re polished on the phone, precise in email, and warm in person.
• The ability to manage a high-volume inbox and complex calendar without dropping a detail.
• Grace under pressure: you thrive when juggling competing priorities and tight timelines.
• Willingness to be available beyond standard hours - our members’ worlds don’t pause at 5 PM, and neither does our service.

Responsibilities

• Consult deeply with members to understand their preferences, travel style, and unspoken expectations - then exceed them.
• Builds and manages bespoke itineraries encompassing private/commercial air, accommodations (hotels, resorts, villas, residences), yachts, luxury cruises, ground transportation, private tours, dining, entertainment, and personal staffing (private chefs, childcare, beauty specialists).
• Serves as the dedicated point of contact for a select group of members, proactively nurturing long-term relationships built on trust and anticipation of their needs.
• Manages all financial elements of each trip - invoicing, vendor payments, budgeting - with precision and transparency.
• Leverages established partner and vendor relationships to secure preferred rates, upgrades, and exclusive access.
• Provides white-glove support throughout the travel lifecycle: pre-trip planning, real-time concierge assistance, and post-trip follow-up.
• Troubleshoots proactively - resolve issues before members even know they existed.
• Stays ahead of luxury travel trends, emerging destinations, and new properties to bring fresh, informed recommendations to every conversation.

Skills

Luxury travel design

CRM & PM tools

Cultural curiosity

Written & verbal communication

Calendar & inbox management

Grace under pressure

After-hours availability

Tools

GDS platform (Sabre, Amadeus, or similar)

Job description

Chase Travel, part of JPMorgan Chase, seeks a Luxury Travel Designer to craft extraordinary itineraries for ultra-high-net-worth clients. You will own a portfolio from consultation to post-trip follow-up, collaborating with a tight-knit PCS team that values precision and exceptional service.

You will design seamless, multi‑continent journeys, manage complex calendars, and leverage partner networks to secure exclusive access and preferred rates. Authorization to work in the US is required.