Lead Luxury Travel Designers

JPMorganChase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase's Chase Travel division in Plano, TX seeks an experienced Team Leader to guide high-performing luxury Travel Advisors. You will lead, develop, and motivate a team of Reserve Travel Designers, driving exceptional service and business growth.

You bring leadership with a track record in travel or hospitality, customer-centric focus, and the ability to coach, optimize operations, and improve NPS/OSAT while meeting booking and service goals.

Qualifications

• Proven leadership experience managing travel or hospitality teams.
• Ability to drive performance against KPIs and NPS/OSAT.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, mentor, and inspire a team of travel designers to achieve goals.
• Foster a high-performance culture with ongoing professional growth.
• Conduct performance reviews and provide actionable feedback.
• Develop strategies to improve booking conversions and loyalty.
• Analyze trends to identify service improvements and meet KPIs.
• Oversee daily operations, schedules, and workflow efficiency.

Skills

Team leadership

Coaching & development

KPI / performance management

Customer experience focus

Job description

JPMorgan Chase's Chase Travel division in Plano, TX seeks an experienced Team Leader to guide high-performing luxury Travel Advisors. You will lead, develop, and motivate a team of Reserve Travel Designers, driving exceptional service and business growth.

You bring leadership with a track record in travel or hospitality, customer-centric focus, and the ability to coach, optimize operations, and improve NPS/OSAT while meeting booking and service goals.