Private Bank Client Experience Manager

Bank of America; Florham Park (NJ); On-site; USD 125,000 - 190,000; Full time

Job summary

Bank of America seeks a leader to drive operational efficiency for the market and oversee strategic initiatives in the Private Bank. You will manage risk, liaise with business partners, and source and develop associates to build a high-performing team.

Responsibilities include implementing market strategies, guiding associates’ growth, and ensuring alignment with enterprise objectives while maintaining focus on client experience and risk controls.

Qualifications

• Well versed in Private Bank capabilities and solutions, industry service practices and trends.
• Deep understanding of fiduciary client and risk/oversight functions and products.
• Strong business strategy synthesis and presentation skills (PowerPoint).
• Collaborates effectively with peers and partners; negotiates and influences.

Responsibilities

• Ensures client-centric culture and sets service standards for the team.
• Delivers market growth strategies and enterprise mandates.
• Develops and trains associates for advancement and leadership.
• Acts as liaison to other business leaders and partners for enterprise initiatives.
• Ensures risk management policies adherence and budgeting oversight.
• Encourages issue elevation and models risk mitigation procedures.

Skills

Business Acumen

Operations Management

Coaching

Customer Focus

Reporting

Process Analysis

Continuous Improvement

Customer Service Mgmt

Process Management

Talent Development

Risk Management

Hiring & Onboarding

Issue Management

Workforce Planning

PowerPoint & Excel

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a leader to drive operational efficiency for the market and oversee strategic initiatives in the Private Bank. You will manage risk, liaise with business partners, and source and develop associates to build a high-performing team.

Responsibilities include implementing market strategies, guiding associates’ growth, and ensuring alignment with enterprise objectives while maintaining focus on client experience and risk controls.