Financial Center Lead: Client Experience & Ops

Bank of America; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee operations, drive client experience, and coach teams for performance. The role emphasizes effective routing of client traffic, adherence to policies, and delivering strong results across the center.

Ideal candidates bring experience in financial services, customer service excellence, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum education of a High School Diploma or GED is required.
• Experience in financial services, mortgage, retail, or hospitality is preferred.
• Proven ability to lead teams and drive client-focused results.

Responsibilities

• Manages client traffic and routes clients to optimize service and retention.
• Drives operational excellence through formal management routines and coaching.
• Creates a world-class client experience environment across the center.
• Oversees day-to-day policy adherence and performance against targets.
• Leads organizational priorities and executes aligned strategies.

Skills

Coaching

Customer Service

Management

Client Focus

Performance Management

Talent Development

Operations Management

Recruiting

Result Orientation

Risk Management

Sales Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee operations, drive client experience, and coach teams for performance. The role emphasizes effective routing of client traffic, adherence to policies, and delivering strong results across the center.

Ideal candidates bring experience in financial services, customer service excellence, and the ability to manage multiple priorities in a fast-paced environment.