Market Financial Center Manager – Client Experience & Ops

National Black MBA Association; Lynn, Northern (MA, KY); On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America is seeking a skilled leader to back up a cluster of financial centers in designated markets. You will oversee client flow, coach staff, and drive operational excellence to ensure a cohesive, client‑centric experience across the market.

This role emphasizes collaboration with market leaders, risk-aware decisions, and a commitment to inclusion and service quality while supporting career growth and reliable business results.

Qualifications

• Minimum one year of leadership experience (coaching/training/motivating a team).
• Ability to influence and collaborate across reporting lines to reach goals.
• Proven customer service skills and problem-solving abilities.

Responsibilities

• Operates as a backup financial center leader within a market.
• Manages client traffic, routing clients and fostering retention.
• Manages business results via formal routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service Management

Leadership Development

Problem Solving

Prioritization

Communication Skills

Team Management

Microsoft Office

Data-Driven Decisions

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Bank of America is seeking a skilled leader to back up a cluster of financial centers in designated markets. You will oversee client flow, coach staff, and drive operational excellence to ensure a cohesive, client‑centric experience across the market.

This role emphasizes collaboration with market leaders, risk-aware decisions, and a commitment to inclusion and service quality while supporting career growth and reliable business results.