Private Aviation Ground & Guest Experience Lead

Signature Aviation; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k)

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program

Job summary

Signature Aviation is seeking an Airside Experience Specialist in Denver to deliver a seamless, hospitality‑driven experience for guests, crew, and aircraft. You will support ground services, operate equipment, and maintain safety and appearance of ramps and operations.

The role requires schedule flexibility, including nights and weekends, and outdoor work around active aircraft. Strong service mindset and teamwork are essential to ensure exceptional guest experiences in a fast‑paced environment.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old.
• Able to pass background checks and airport badge requirements.
• Legally authorized to work in the U.S.

Responsibilities

• Perform airside operations safely and efficiently per SOPs.
• Collaborate with team, guests, vendors and crew to meet service needs.
• Proactively prepare for arriving/departing aircraft and report safety concerns.
• Operate ground service equipment (fuel trucks, tugs, de-icing, etc.).
• Load/unload luggage and cargo; assist with guest transportation.
• Provide professional, friendly guest service at all times.
• Follow safety, security and emergency procedures.
• Create accurate time and activity records.

Skills

Hospitality mindset

Team collaboration

English proficiency

Safety awareness

Multitasking

Judgment and decision making

Interpersonal skills

Education

High School Diploma or GED

Minimum age 18

Background checks / airport badge

Authorized to work in US

Valid state driver’s license (CDL may be required)

Aviation or customer service experience (3–6 months)

Job description

Signature Aviation is seeking an Airside Experience Specialist in Denver to deliver a seamless, hospitality‑driven experience for guests, crew, and aircraft. You will support ground services, operate equipment, and maintain safety and appearance of ramps and operations.

The role requires schedule flexibility, including nights and weekends, and outdoor work around active aircraft. Strong service mindset and teamwork are essential to ensure exceptional guest experiences in a fast‑paced environment.