Private Aviation Client Relationships Director

Aviation Portfolio; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

PTO

Performance bonus

Job summary

Aviation Portfolio is seeking a Director, Client Relationships to own the end-to-end experience for a portfolio of private aviation clients. You will provide independent, data-driven advice and advocate for clients on flight bookings while building trust-based relationships.

Working with Senior Flight Strategists, you will oversee contract terms, performance analysis, monthly reviews, billing audits, and data integrity in our CRM, ensuring timely renewals and proactive client service in a

Qualifications

• 3+ years in private aviation, wealth management, luxury hospitality, or a comparable client-advisory environment.
• Excellent communication skills, including the ability to simplify complex concepts.
• Real comfort with numbers, performance data, and quantitative analysis.
• Direct experience operating in a remote, high-trust, and fast-paced environment.
• Salesforce or comparable CRM proficiency.

Responsibilities

• Portfolio Management: Develop and maintain an intimate working knowledge of client programs, including contract terms, solution and travel preferences, vendor performance, and more.
• Client Communication: Engage in daily proactive and reactive communications via phone, Zoom, email, and text messaging.
• Flight Consulting: Deliver technical and strategic advice on client flight bookings.
• Monthly Reviews & Billing Audits: Reconcile and audit vendor invoices each month, catch possible billing errors, and deliver a concise review of usage, spend, and utilization.
• Data Integrity: Update, maintain, and own all relevant data related to your clients in our CRM.

Skills

Client relationships

Communication

Numerical analysis

CRM proficiency

Remote work

Tools

Salesforce

Job description

Aviation Portfolio is seeking a Director, Client Relationships to own the end-to-end experience for a portfolio of private aviation clients. You will provide independent, data-driven advice and advocate for clients on flight bookings while building trust-based relationships.

Working with Senior Flight Strategists, you will oversee contract terms, performance analysis, monthly reviews, billing audits, and data integrity in our CRM, ensuring timely renewals and proactive client service in a