Private Aviation Client Experience Lead

Vista Global; Fort Lauderdale (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

XO’s Client Services team serves as the first point of contact for clients, coordinating travel experiences and collaborating with internal teams to ensure excellent service. The role focuses on tailor-made flight arrangements and maintaining accurate itineraries.

As part of the Client Services team, you will manage flight-related requests, communicate proactively with clients, onboard new customers, and collaborate with sales, operations, billing, and crew to deliver a seamless experience.

Qualifications

• Experience in a customer service role with a focus on exceptional service.
• Ability to handle difficult situations while maintaining seamless customer experience.
• Proactive, service-driven, strong teamwork and interpersonal skills.
• Ability to multitask in a high-pressure environment.
• Excellent English language skills with advanced spelling and grammar.
• Precise, detail-oriented, and punctual under pressure.

Responsibilities

• Trip Management: Arrange all flight-related services and keep itineraries up to date in all systems.
• Proactive Client Communication: Inform clients of restrictions and options, update on day-of-flight issues.
• Profile Management: Onboard new clients and build relationships with clear, professional communication.
• Interdepartmental Communication: Coordinate with sales, operations, billing, and crew for a seamless experience.
• Data Management and Technical Savviness: Keep systems current and navigate multiple programs.

Skills

Customer service

Communication

Team player

Multitasking

Attention to detail

Punctuality

Job description

XO’s Client Services team serves as the first point of contact for clients, coordinating travel experiences and collaborating with internal teams to ensure excellent service. The role focuses on tailor-made flight arrangements and maintaining accurate itineraries.

As part of the Client Services team, you will manage flight-related requests, communicate proactively with clients, onboard new customers, and collaborate with sales, operations, billing, and crew to deliver a seamless experience.