Director, Private Aviation Client Success

BOND; Fort Lauderdale (FL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

BOND, a fast-growing private aviation company in Fort Lauderdale, seeks a Director of Account Management to lead a high-value client portfolio and bridge members with flight operations. This senior role requires aviation depth, executive presence, and hands-on leadership in a high-stakes environment.

You will own relationships, drive trip delivery, and optimize renewals while collaborating with OCC, pilots, and maintenance teams to ensure seamless service for discerning clients.

Qualifications

• 5+ years of experience in private aviation account management, client services, or aviation sales/brokerage with exposure to OCC/scheduling/dispatch.
• Experience working with OCC, pilots, duty managers, and maintenance teams in private aviation.
• Proven track record of owning client relationships with retention/renewals.
• Strong aircraft knowledge; aircraft management and/or retail charter/trip management preferred.
• Proficiency with flight ops systems and CRM tools (Salesforce, HubSpot).
• Excellent executive presence and stakeholder management under pressure.

Responsibilities

• Own a portfolio of UHNW and corporate members, serving as trusted contact and driving trip management, retention, renewal support, and satisfaction.
• Act as operational quarterback for members, coordinating with OCC, pilots, maintenance, and cabin teams for flawless trip delivery.
• Manage time-sensitive situations—mechanicals, delays, recoveries—and communicate with members while driving internal resolutions.
• Monitor portfolio KPIs, identify trends, and address performance gaps or at-risk relationships.
• Partner with leadership to refine playbooks, training, and service standards as the function scales.

Skills

Account management

Aviation industry

OCC coordination

CRM tools

Executive presence

Education

Aviation education

Pilot certification

Tools

Salesforce

HubSpot

Job description

BOND, a fast-growing private aviation company in Fort Lauderdale, seeks a Director of Account Management to lead a high-value client portfolio and bridge members with flight operations. This senior role requires aviation depth, executive presence, and hands-on leadership in a high-stakes environment.

You will own relationships, drive trip delivery, and optimize renewals while collaborating with OCC, pilots, and maintenance teams to ensure seamless service for discerning clients.