Printer Service Pro: Quick Fix & Uptime Specialist

Proven IT

Tinley Park, Northern (IL, KY)

Hybrid

USD 42,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Group health insurance

Life insurance

Long-term disability

401(k) with employer match

Parental leave

On-site fitness center

Employee discount program

Commuter benefits

Job summary

Proven IT is seeking a Printer Service Technician to deliver responsive support and maintenance for printing equipment and network connectivity. You will troubleshoot on-site, communicate clearly with clients, and ensure rapid resolution of issues to maximize uptime.

The role requires hands-on skills in electronics and networking, with a focus on customer service, precise documentation, and safe handling of equipment. A valid license and physical ability to lift up to 50 lbs are needed.

Qualifications

Associate’s degree in electronics, electrical engineering, IT, or related field preferred or equivalent hands-on experience.
Proven mechanical and electrical aptitude with hands-on repair experience.
Strong networking basics (TCP/IP) and connectivity troubleshooting.
Solid customer service, communication, and independent problem-solving skills.
Proficient in Microsoft Office and data logging.
Valid driver’s license and reliable transportation.

Responsibilities

Respond promptly to service requests and maximize equipment uptime through troubleshooting and repair.
Deliver professional and accurate service to maintain high customer satisfaction.
Use client data, system observations, and diagnostic tools to resolve issues.
Coordinate with customers, service teams, sales, and management on goals and deadlines.
Log tickets, report parts usage, and record meter readings.