Printer Service Technician: Quick-Uptime IT Pro

Proven-I; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Group health insurance

Life/AD&D insurance

Long‑term disability insurance

401K plan

Employee assistance program

Parental leave

On-site fitness center

Job summary

Proven IT is seeking a Printer Service Technician to provide responsive technical support and maintenance for printing equipment and network connectivity. The role requires hands-on troubleshooting, strong customer service, and timely communication with clients and internal teams.

Essential duties include rapid response to service requests, maximizing uptime, and accurate ticketing and reporting. A mix of mechanical, electrical, and networking skills is required, along with an associate degree

Qualifications

• Proven mechanical and electrical aptitude.
• Experience with maintenance and repair of office equipment (e.g., Xerox, Canon, Toshiba, HP) preferred.
• Strong networking basics (TCP/IP, connectivity troubleshooting).
• Solid customer service, communication, and independent problem‑solving skills.
• Proficient in Microsoft Office and data logging.
• Valid driver’s license and reliable form of transportation.
• Capable of lifting and carrying up to 50 lbs, and working in confined spaces or on ladders when necessary.

Responsibilities

• Respond promptly to service requests and maximize equipment uptime through efficient troubleshooting and repair.
• Maintain high-level customer satisfaction by delivering professional and accurate service.
• Apply analytical skills using client data, system observations, and diagnostic tools to resolve technical issues.
• Engage effectively with customers, service teams, sales, and management to align on goals and deadlines.
• Complete necessary administrative tasks, including ticket logging, parts usage reporting, and meter readings.
• Communicate closing details, part consumption, and service outcomes accurately.
• Perform additional tasks as assigned to support operational needs.

Skills

Mechanical aptitude

Electrical aptitude

Networking basics

Customer service

Microsoft Office

Data logging

Driving license

Physical ability

Education

Associate degree preferred

Job description

Proven IT is seeking a Printer Service Technician to provide responsive technical support and maintenance for printing equipment and network connectivity. The role requires hands-on troubleshooting, strong customer service, and timely communication with clients and internal teams.

Essential duties include rapid response to service requests, maximizing uptime, and accurate ticketing and reporting. A mix of mechanical, electrical, and networking skills is required, along with an associate degree