Print & Sign Customer Experience Specialist

Speedy Cps; Logan (UT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Flexible Spending Account

Supplemental plans

Retirement account matching

Employee discount

Paid time off

Holiday Schedule including your Birth­

Planet Fitness Program

Job summary

Alphagraphics in Logan, UT is seeking a Customer Service Representative to create a positive customer experience in person and over the phone. You will assist walk-in customers with product recommendations, process orders in the POS system, and provide order updates as needed.

The role is full-time with benefits, schedule 8:30am–5:30pm, Monday–Friday, no weekend hours, and no remote work. Alphagraphics emphasizes growth, training, and a collaborative work environment with a focus on customer

Qualifications

• Strong technology skills with Microsoft Office and have worked with an order entry system.
• A friendly and outgoing personality.
• Experience in the printing industry an advantage.
• Enjoys fast-paced working environment – ability to “multi-task”
• Has good math skills
• Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions
• Demonstrates and utilizes courteous

Responsibilities

• Greets the customer in person. Hi, welcome to Alphagraphics. What can we do for you today?
• Answers the phone. State name and company in greeting.
• Accurately processes callers through the phone system and transfers calls.
• Identifies customer and project through questions.
• Proceeds with account handling and project routing.
• Quotes turnaround from the standard turnaround chart.
• Enters estimates and orders in POS system.
• Handles cash, checks or credit card transactions and deposits.
• Notifies customers when orders are completed.
• Maintains front counter cleanliness and filing systems.
• Logs new customer contacts for future follow-up.
• Trains to become competent back-up during holidays and illnesses.

Skills

Microsoft Office

Order entry systems

Friendly personality

Printing industry experience

Multi-tasking

Good math skills

POS software learning

Courtesy

Tools

POS software

Job description

Alphagraphics in Logan, UT is seeking a Customer Service Representative to create a positive customer experience in person and over the phone. You will assist walk-in customers with product recommendations, process orders in the POS system, and provide order updates as needed.

The role is full-time with benefits, schedule 8:30am–5:30pm, Monday–Friday, no weekend hours, and no remote work. Alphagraphics emphasizes growth, training, and a collaborative work environment with a focus on customer