Print Service Support Technician

Ampcus Inc; Richmond (VA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ampcus Inc in Richmond, VA is seeking a Print Service Support Technician to provide technical assistance to end-users, troubleshoot print environments, and ensure high-quality IT service delivery. This mid-level role focuses on printing services and user support across the organization.

The position starts on-site four days per week for training, with a potential transition to remote work after training. Candidates should be experienced with help desk processes, ticketing systems, and customer

Qualifications

• Experience handling help desk tickets and end-user support requests.
• Strong understanding of IT systems and troubleshooting.
• Excellent problem-solving and customer service skills.
• Strong attention to detail.

Responsibilities

• Provide technical assistance and support to end-users.
• Handle help desk tickets and troubleshoot technical issues.
• Support and resolve issues related to print services and the print environment.
• Ensure timely resolution of support requests and maintain high-quality service delivery.
• Apply strong problem-solving skills to identify and resolve technical issues.
• Deliver excellent customer service and maintain attention to detail.

Skills

Help desk

End-user support

IT troubleshooting

Customer service

Microsoft 365

Communication

Time management

Ticketing systems

Tools

ServiceNow

Jira

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Print Service Support Technician

Location(s):

Richmond, VA

(Remote)

Job Summary

We are seeking a skilled and customer-focused Support Technician to provide technical assistance and support to end-users, resolve issues related to print services, and ensure optimal IT service delivery. This mid-level role requires strong IT knowledge, excellent problem-solving skills, attention to detail, and a commitment to delivering high-quality customer service.

The role will support print services, including troubleshooting and resolving end-user issues related to the print environment.

Key Responsibilities

• Provide technical assistance and support to end-users.
• Handle help desk tickets and troubleshoot technical issues.
• Support and resolve issues related to print services and the print environment.
• Ensure timely resolution of support requests and maintain high-quality service delivery.
• Apply strong problem-solving skills to identify and resolve technical issues.
• Deliver excellent customer service and maintain attention to detail.

Required Qualifications

• Experience handling help desk tickets and end-user support requests.
• Strong understanding of IT systems and technical troubleshooting.
• Excellent problem-solving and customer service skills.
• Strong attention to detail.

Preferred Qualifications

• Previous experience working with printers.
• Knowledge of print services and print environments.

Work Arrangement

• Initially, on-site work is required four days per week to complete training.
• Upon successful completion of training, the position may transition to fully remote work, five days per week.
• Candidates must be willing to attend an initial phone or web interview and a follow-up in-person interview if shortlisted.

Skills

SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveMicrosoft 365Required5Years Strong communication and interpersonal skills and detail orientedRequired5Years Strong analytical and troubleshooting skillsRequired5Years Ability to prioritize tasks and manage time effectively in a fast-paced environment.Required5Years Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.Required5Years Commitment to delivering high quality end user support and customer serviceRequired5Years Experience in a help desk or technical support role.Required5Years Knowledge of IT systemsRequired5Years Knowledge of print services environmentDesired2Years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.