Print Services Support Technician | IT Help Desk

Intellibee Inc; Richmond (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning: 401(k)

GC Assistance: Green Card processing

Job summary

IntelliBee Inc. in Richmond, VA is seeking a Print Service Support Technician to assist end-users with printing and related IT issues. You will handle tickets, diagnose problems, and ensure reliable print services in a fast-paced environment.

The role requires strong communication, troubleshooting skills, and experience with ticketing systems. A customer-focused mindset and detail-orientation are essential to deliver quality IT support.

Qualifications

• Proven experience providing IT end-user support, with a focus on print services.
• Experience handling help desk tickets and customer service.
• Strong knowledge of IT systems and print environments.

Responsibilities

• Provide technical assistance to end-users for print services and IT issues.
• Resolve issues in a timely manner and document in the ticketing system.
• Collaborate with IT team to ensure high-quality service delivery.

Skills

Microsoft 365

Strong communication and interpersonal

Strong analytical and troubleshooting

Prioritize tasks and manage time

Ticketing systems (ServiceNow, Jira)

End user support and customer service

Help desk / technical support

Knowledge of IT systems

Knowledge of print services

Job description

IntelliBee Inc. in Richmond, VA is seeking a Print Service Support Technician to assist end-users with printing and related IT issues. You will handle tickets, diagnose problems, and ensure reliable print services in a fast-paced environment.

The role requires strong communication, troubleshooting skills, and experience with ticketing systems. A customer-focused mindset and detail-orientation are essential to deliver quality IT support.