Print Service Support Technician

Intellibee; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning

GC Assistance

Job summary

IntelliBee is seeking a mid-level Support Technician for our IT team in Richmond, VA. You will provide technical assistance to end-users, primarily supporting print services, and ensure high-quality IT service delivery.

The role requires strong problem-solving, detailed-oriented work, and experience with help desk ticketing systems. Print environment knowledge is a plus, and a customer-focused mindset is essential.

Qualifications

• Microsoft 365 expertise required.
• Strong communication and detail-oriented skills.
• Strong analytical and troubleshooting skills.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Experience with ticketing systems such as ServiceNow or Jira.
• Commitment to high-quality end-user support and customer service.
• Experience in a help desk or technical support role.
• Knowledge of IT systems.
• Knowledge of print services environment (desired).

Job description

ABOUT THE ROLE

• We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
• The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
• The role will be supporting the VITA Print Service offering.Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill Matrix:

• Microsoft 365 Required 5 Years
• Strong communication and interpersonal skills and detail oriented Required 5 Years
• Strong analytical and troubleshooting skills Required 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
• Commitment to delivering high quality end user support and customer service Required 5 Years
• Experience in a help desk or technical support role. Required 5 Years
• Knowledge of IT systems Required 5 Years
• Knowledge of print services environment Desired 2 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.