Print Services Support Technician - End-User IT Champion

Intellibee; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning

GC Assistance

Job summary

IntelliBee is seeking a mid-level Support Technician for our IT team in Richmond, VA. You will provide technical assistance to end-users, primarily supporting print services, and ensure high-quality IT service delivery.

The role requires strong problem-solving, detailed-oriented work, and experience with help desk ticketing systems. Print environment knowledge is a plus, and a customer-focused mindset is essential.

Qualifications

• Microsoft 365 expertise required.
• Strong communication and detail-oriented skills.
• Strong analytical and troubleshooting skills.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Experience with ticketing systems such as ServiceNow or Jira.
• Commitment to high-quality end-user support and customer service.
• Experience in a help desk or technical support role.
• Knowledge of IT systems.
• Knowledge of print services environment (desired).

Job description

IntelliBee is seeking a mid-level Support Technician for our IT team in Richmond, VA. You will provide technical assistance to end-users, primarily supporting print services, and ensure high-quality IT service delivery.

The role requires strong problem-solving, detailed-oriented work, and experience with help desk ticketing systems. Print environment knowledge is a plus, and a customer-focused mindset is essential.