Print Service Support Technician

Intellibee Inc; Richmond (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning: 401(k)

GC Assistance: Green Card processing

Job summary

IntelliBee Inc. in Richmond, VA is seeking a Print Service Support Technician to assist end-users with printing and related IT issues. You will handle tickets, diagnose problems, and ensure reliable print services in a fast-paced environment.

The role requires strong communication, troubleshooting skills, and experience with ticketing systems. A customer-focused mindset and detail-orientation are essential to deliver quality IT support.

Qualifications

• Proven experience providing IT end-user support, with a focus on print services.
• Experience handling help desk tickets and customer service.
• Strong knowledge of IT systems and print environments.

Responsibilities

• Provide technical assistance to end-users for print services and IT issues.
• Resolve issues in a timely manner and document in the ticketing system.
• Collaborate with IT team to ensure high-quality service delivery.

Skills

Microsoft 365

Strong communication and interpersonal

Strong analytical and troubleshooting

Prioritize tasks and manage time

Ticketing systems (ServiceNow, Jira)

End user support and customer service

Help desk / technical support

Knowledge of IT systems

Knowledge of print services

Job description

Print Service Support Technician

Print Service Support Technician, Richmond, VA, US

About The Role

• We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
• The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
• The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill Matrix

• Microsoft 365 Required 5 Years
• Strong communication and interpersonal skills and detail oriented Required 5 Years
• Strong analytical and troubleshooting skills Required 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
• Commitment to delivering high quality end user support and customer service Required 5 Years
• Experience in a help desk or technical support role. Required 5 Years
• Knowledge of IT systems Required 5 YearsKnowledge of print services environment Desired 2 Years

Benefits At IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

Date Posted:19-Oct-2026