Print Service Support Technician

Mbi Llc; Richmond (VA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Career development opportunities

Health benefits

Job summary

Mbi Llc in Richmond, VA seeks a skilled Support Technician to join the IT team and deliver top-tier end-user support. You will resolve issues across IT systems, with a focus on printing environments, while maintaining a strong customer-service approach.

The ideal candidate has 5+ years in IT support, solid ticketing experience, and the ability to prioritize in a fast-paced setting. Prior print services knowledge is a plus and welcomed.

Qualifications

• 5+ years of experience with Microsoft 365 in an IT support role.
• Experience handling end-user requests with strong communication.
• Proven ability to work with ticketing systems (ServiceNow, Jira, or equivalent).
• Customer-focused, detail-oriented, and able to document actions clearly.
• Experience in a print services environment is a plus.

Responsibilities

• Provide technical assistance and support to end-users.
• Resolve issues related to print services and printers.
• Ensure timely, high-quality IT service delivery and wall-to-wall support.
• Handle help desk tickets and document resolutions in the ticketing system.

Skills

Microsoft 365

Communication skills

Interpersonal skills

Detail oriented

Analytical skills

Troubleshooting

Time management

Ticketing systems

Customer service

Help desk

IT systems

Print services

Job description

- We are seeking a skilled and customer-focused Support Technician to join our IT team.

- This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

- The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

- The role will be supporting the VITA Print Service offering.

- Previous experience and knowledge of printers is a nice to have.

- Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Microsoft 365

Required

5

Strong communication and interpersonal skills and detail oriented

Required

5

Strong analytical and troubleshooting skills

Required

5

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Required

5

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.

Required

5

Commitment to delivering high quality end user support and customer service

Required

5

Experience in a help desk or technical support role.

Required

5

Knowledge of IT systems

Required

5

Knowledge of print services environment

2