Service Support Technician

My3tech; Richmond (VA); Hybrid; USD 39,000 - 55,000; Part time

Job summary

State of VA is seeking a skilled Support Technician to join its IT team. The role focuses on end-user support, print services, and maintaining service quality in a fast-paced environment.

The candidate will train on-site four days a week before transitioning to remote work five days a week. Must have Microsoft 365 and help desk experience; familiar with ServiceNow or Jira.

Qualifications

• Experience in end-user technical support.
• Print services knowledge is a plus.
• Experience with help desk ticketing systems such as ServiceNow or Jira.
• Ability to prioritize tasks and manage time in a fast-paced environment.

Responsibilities

• Provide technical assistance to end-users and resolve issues.
• Support print services and ensure high-quality IT service delivery.
• Track and document support requests in ticketing systems (ServiceNow/Jira).
• Maintain strong customer service and professional communication.

Skills

Strong communication

Troubleshooting

Time management

Prioritization

Tools

Microsoft 365

ServiceNow

Jira

Print environment

Job description

Client : State of VA

Consultant pay rate: $34 /hr on W2 (All Inclusive)

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Microsoft 365 Required 5 Years

Strong communication and interpersonal skills and detail oriented Required 5 Years

Strong analytical and troubleshooting skills Required 5 Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years

Commitment to delivering high quality end user support and customer service Required 5 Years

Experience in a help desk or technical support role. Required 5 Years

Knowledge of IT systems Required 5 Years

Knowledge of print services environment Desired 2 Years