Print Production & Customer Success Specialist

RR Donnelley & Sons; Hebron (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

RR Donnelley & Sons in Hebron, Ohio is seeking a Print Production Specialist to coordinate the production of printed materials and related services for customers. You will maintain positive customer relations through all stages of the manufacturing process from initial contact to final disposition of the product.

Responsibilities include gathering job requirements, translating them into detailed manufacturing instructions, reviewing proofs, coordinating with internal plants and external vendors,

Qualifications

• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs.
• Excellent oral and written communication skills across departments.
• Strong organizational skills with ability to manage deadlines and prioritize workload.
• Willingness to work weekends and holidays.
• 5+ years of relevant administrative/operational support in manufacturing operations or office environment.

Responsibilities

• Engage customers to gather job requirements and translate into detailed manufacturing/instructions.
• Provide quality review to ensure information is accurate before production.
• Enter and verify job instructions in manufacturing systems and align with the production schedule.
• Communicate with customers on job status and coordinate changes as needed.
• Coordinate production with internal plants and external vendors as required.
• Review proofs with customer and obtain approvals for materials such as artwork and color separations.
• Monitor progress and ensure final product meets customer requirements and company standards.
• Tally final production runs and assemble paperwork for billing.
• Mentor junior staff or contribute to special projects.

Skills

MS Office

Mac word processing

Communication skills

Organizational skills

Education

HS diploma or equivalent

Job description

RR Donnelley & Sons in Hebron, Ohio is seeking a Print Production Specialist to coordinate the production of printed materials and related services for customers. You will maintain positive customer relations through all stages of the manufacturing process from initial contact to final disposition of the product.

Responsibilities include gathering job requirements, translating them into detailed manufacturing instructions, reviewing proofs, coordinating with internal plants and external vendors,