Print Production & Customer Service Specialist

PostNet Syracuse; Northlake (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

401(k) matching

Bonus based on performance

Employee discounts

Two weeks paid vacation after one year

Job summary

PostNet Northlake, TX is seeking a friendly, dependable Print Production and Customer Service Associate to join our center. This hands-on role blends customer service, digital printing, shipping, packaging, and mailbox services, with about 35% print production work and the rest assisting customers.

Basic familiarity with Adobe Acrobat Pro and Photoshop is required. We will train the right candidate on our printing equipment and workflow; previous print‑production experience is a plus but not

Qualifications

• Friendly, dependable, detail-oriented candidate with strong customer service.
• Basic familiarity with Adobe Acrobat Pro and Photoshop.
• Comfortable using computers and learning new software.
• Detail-oriented, dependable, punctual, and able to manage multiple priorities.
• Willing to learn both printing and shipping sides of our business.
• High school diploma or equivalent.
• Available to work Saturdays from 9:00 AM–1:00 PM.

Responsibilities

• Provide friendly, professional customer service in person, by phone, and by email.
• Process UPS, FedEx, DHL, and USPS shipments and assist with packaging solutions.
• Review and prepare customer files for print using Adobe software.
• Operate digital printing and finishing equipment, including cutting, folding, binding, and laminating.
• Communicate with customers about print specifications, proofs, deadlines, and order status.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and help maintain an organized, professional center.

Skills

Customer service

Communication

Attention to detail

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Tools

Adobe Acrobat Pro

Photoshop

Job description

PostNet Northlake, TX is seeking a friendly, dependable Print Production and Customer Service Associate to join our center. This hands-on role blends customer service, digital printing, shipping, packaging, and mailbox services, with about 35% print production work and the rest assisting customers.

Basic familiarity with Adobe Acrobat Pro and Photoshop is required. We will train the right candidate on our printing equipment and workflow; previous print‑production experience is a plus but not