Customer Service & Print Production Associate

PostNet Graphic Design & Printing- Shorewood; Shorewood (IL); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

On-the-job training

Employee discounts on services

Job summary

A local print service provider in Shorewood, IL, is seeking a motivated Customer Service & Print Production Associate. This part-time position involves operating digital printing equipment and providing customer support. Ideal candidates should possess strong communication skills and attention to detail, with an opportunity for growth within a supportive team environment. Pay starts at $19/hr.

Qualifications

• Customer service experience is advantageous.
• Excellent phone etiquette is required.
• Ability to work in fast-paced environments.

Responsibilities

• Operate and maintain digital printing equipment.
• Assist customers with mail and shipping support.
• Communicate job statuses and delays.

Skills

Customer support skills

Communication skills

Attention to detail

Organizational skills

Tools

Graphic design software

Job description

Customer Service & Print Production Associate

PostNet Shorewood is looking for a motivated, detail-oriented, and personable team member for a part-time, on-site Customer Service & Print Production Associate role in Shorewood, IL. The role combines customer service with print production tasks to deliver high-quality service and fast turnaround times.

Key Responsibilities

• Print Production: Operate and maintain digital printing and finishing equipment (copiers, cutters, laminators, binding, etc.); set up print jobs according to customer specifications (paper type, quantity, color settings, file format, etc.); perform quality checks to ensure professional results; finish print jobs through cutting, binding, laminating, packaging, etc.; monitor and manage job workflow and materials inventory; maintain a clean and welcoming store environment.
• Mail & Shipping Support: Sort and organize incoming mail and packages; assist customers with shipping, packaging, and tracking; process USPS, UPS, and FedEx shipments accurately; manage mailbox services and notify customers of mail arrivals.
• Administrative & Communication: Answer phones and respond to emails in a timely, professional manner; keep customer records and job notes organized; communicate job statuses and delays as needed.

What We Offer

• On-the-job training with opportunity to grow
• A supportive, team-oriented work environment
• Employee discounts on printing and shipping services

Hourly Pay

• $19/hr

Qualifications

• Customer support, customer service, and customer satisfaction skills
• Phone etiquette and customer experience skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Basic proficiency in graphic design software is a plus
• High attention to detail and strong organizational skills
• Previous experience in a print shop or similar environment is advantageous
• Ability to lift up to 50 lbs and be on your feet for extended periods

How to Apply

Submit your resume to [e-mail] or drop it off in person at our store. We’re excited to meet applicants who are ready to roll up their sleeves and grow with a business that supports local entrepreneurs and community members.