Print Production and Customer Service Associate

PostNet Syracuse; Northlake (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

401(k) matching

Bonus based on performance

Employee discounts

Two weeks paid vacation after one year

Job summary

PostNet Northlake, TX is seeking a friendly, dependable Print Production and Customer Service Associate to join our center. This hands-on role blends customer service, digital printing, shipping, packaging, and mailbox services, with about 35% print production work and the rest assisting customers.

Basic familiarity with Adobe Acrobat Pro and Photoshop is required. We will train the right candidate on our printing equipment and workflow; previous print‑production experience is a plus but not

Qualifications

• Friendly, dependable, detail-oriented candidate with strong customer service.
• Basic familiarity with Adobe Acrobat Pro and Photoshop.
• Comfortable using computers and learning new software.
• Detail-oriented, dependable, punctual, and able to manage multiple priorities.
• Willing to learn both printing and shipping sides of our business.
• High school diploma or equivalent.
• Available to work Saturdays from 9:00 AM–1:00 PM.

Responsibilities

• Provide friendly, professional customer service in person, by phone, and by email.
• Process UPS, FedEx, DHL, and USPS shipments and assist with packaging solutions.
• Review and prepare customer files for print using Adobe software.
• Operate digital printing and finishing equipment, including cutting, folding, binding, and laminating.
• Communicate with customers about print specifications, proofs, deadlines, and order status.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and help maintain an organized, professional center.

Skills

Customer service

Communication

Attention to detail

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Tools

Adobe Acrobat Pro

Photoshop

Job description

PostNet – 100 Plaza Pl, Ste 300, Northlake, TX

PostNet – 100 Plaza Pl, Ste 300, Northlake, TX

Benefits

• Free uniforms
• Paid time off
• 401(k) matching
• Bonus based on performance
• Employee discounts

Pay

$17.00–$21.00 per hour, based on experience

Job Type

Full-Time | 35–40 hours per week

Schedule

Five days per week within our operating hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturday, 9:00 AM–1:00 PM. Saturday availability is required. Employees working Saturday receive a weekday off.

About The Position

PostNet in Northlake is looking for a friendly, dependable, and detail-oriented Print Production and Customer Service Associate.

This hands‑on position combines customer service, digital printing, shipping, packaging, and mailbox services. Approximately 35% of the role involves print production and working with customer graphic files, with the remainder focused primarily on assisting customers with shipping, packaging, mailbox services, and other business needs.

Basic familiarity with Adobe Acrobat Pro and Photoshop is required. Previous print‑production experience is preferred but not required. We will train the right candidate on our printing equipment, processes, and production workflow.

Why Work With Us?

• 401(k) with company match
• Two weeks paid vacation after one year, plus paid holidays
• Five‑day workweek with predictable operating hours
• Short Saturday shift: 9:00 AM–1:00 PM, with a weekday off
• Employee discounts on qualifying products and services
• Company‑provided uniforms

• Paid training in printing, shipping, finishing, and center operations
• Opportunities for increased responsibility and advancement

What You’ll Do

• Provide friendly, professional customer service in person, by phone, and by email.
• Process UPS, FedEx, DHL, and USPS shipments and assist with packaging solutions.
• Review and prepare customer files for print using Adobe software.
• Operate digital printing and finishing equipment, including cutting, folding, binding, and laminating.
• Communicate with customers about print specifications, proofs, deadlines, and order status.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and help maintain an organized, professional center.

What We’re Looking For

• Strong customer service and communication skills.
• Basic familiarity with Adobe Acrobat Pro and Photoshop. You don't need to be an expert, but you should be comfortable navigating the programs and performing basic tasks.
• Comfortable using computers and learning new software and equipment.
• Detail‑oriented, dependable, punctual, and able to manage multiple priorities.
• Willing to learn both the printing and shipping sides of our business.
• Available to work Saturdays from 9:00 AM–1:00 PM.
• High school diploma or equivalent.

Previous experience with digital printing, graphic design, Adobe Illustrator or InDesign, print/copy centers, sign production, commercial printing, shipping, or packaging is a plus. A college degree is not required.

Physical Requirements

Regular standing and movement throughout the workday are required. Must be able to safely lift and move packages weighing up to approximately 50 pounds, with or without reasonable accommodation.

Starting pay is $17.00–$21.00 per hour, based on relevant experience and demonstrated skills.

If you enjoy helping customers, working with technology, producing quality work, and learning new skills, we'd like to hear from you.

Compensation

$17.00 - $21.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.