Print Production and Customer Service Associate

PostNet - TX251; Northlake (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

401(k) matching

Bonus based on performance

Employee discounts

Paid training

Job summary

PostNet TX251 in Northlake, TX is seeking a friendly Print Production and Customer Service Associate. This full-time role blends hands-on printing, packaging, and mailbox services with customer support.

About 35% of the role involves print production and working with customer graphics; the rest focuses on assisting customers with shipping, packaging, and center operations. Proficiency with Adobe Acrobat Pro and Photoshop is required, with training provided for equipment and processes.

Qualifications

• Strong customer service and communication skills.
• Basic familiarity with Adobe Acrobat Pro and Photoshop.
• High school diploma or equivalent required.

Responsibilities

• Provide friendly, professional customer service in person, by phone, and by email.
• Process shipments and assist with packaging solutions (UPS, FedEx, DHL, USPS).
• Review and prepare customer files for print using Adobe software.
• Operate digital printing and finishing equipment (cutting, folding, binding, laminating).
• Communicate print specs, proofs, deadlines, and order status to customers.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and maintain an organized center.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Adobe Acrobat Pro

Photoshop

Adobe Illustrator

InDesign

Job description

Benefits:

• Free uniforms
• Paid time off
• 401(k) matching
• Bonus based on performance
• Employee discounts

PostNet – 100 Plaza Pl, Ste 300, Northlake, TX

Pay: $17.00–$21.00 per hour, based on experience

Job Type: Full-Time | 35–40 hours per week

Schedule: Five days per week within our operating hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturday, 9:00 AM–1:00 PM. Saturday availability is required. Employees working Saturday receive a weekday off.

About the Position

PostNet in Northlake is looking for a friendly, dependable, and detail-oriented Print Production and Customer Service Associate.

This hands-on position combines customer service, digital printing, shipping, packaging, and mailbox services. Approximately 35% of the role involves print production and working with customer graphic files, with the remainder focused primarily on assisting customers with shipping, packaging, mailbox services, and other business needs.

Basic familiarity with Adobe Acrobat Pro and Photoshop is required. Previous print-production experience is preferred but not required. We will train the right candidate on our printing equipment, processes, and production workflow.

Why Work With Us?

• 401(k) with company match
• Two weeks paid vacation after one year, plus paid holidays
• Five-day workweek with predictable operating hours
• Short Saturday shift: 9:00 AM–1:00 PM, with a weekday off
• Employee discounts on qualifying products and services
• Company-provided uniforms
• Paid training in printing, shipping, finishing, and center operations
• Opportunities for increased responsibility and advancement

What You'll Do

• Provide friendly, professional customer service in person, by phone, and by email.
• Process UPS, FedEx, DHL, and USPS shipments and assist with packaging solutions.
• Review and prepare customer files for print using Adobe software.
• Operate digital printing and finishing equipment, including cutting, folding, binding, and laminating.
• Communicate with customers about print specifications, proofs, deadlines, and order status.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and help maintain an organized, professional center.

What We're Looking For

• Strong customer service and communication skills.
• Basic familiarity with Adobe Acrobat Pro and Photoshop. You don't need to be an expert, but you should be comfortable navigating the programs and performing basic tasks.
• Comfortable using computers and learning new software and equipment.
• Detail-oriented, dependable, punctual, and able to manage multiple priorities.
• Willing to learn both the printing and shipping sides of our business.
• Available to work Saturdays from 9:00 AM–1:00 PM.
• High school diploma or equivalent.

Previous experience with digital printing, graphic design, Adobe Illustrator or InDesign, print/copy centers, sign production, commercial printing, shipping, or packaging is a plus. A college degree is not required.

Physical Requirements

Regular standing and movement throughout the workday are required. Must be able to safely lift and move packages weighing up to approximately 50 pounds, with or without reasonable accommodation.

Starting pay is $17.00–$21.00 per hour, based on relevant experience and demonstrated skills.

If you enjoy helping customers, working with technology, producing quality work, and learning new skills, we'd like to hear from you.