Print Production & Customer Service Specialist

PostNet International Franchise Corporation; Argyle (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

401(k) matching

Bonus based on performance

Employee discounts

Company-provided uniforms

Two weeks paid vacation after one year

Job summary

PostNet in Northlake, TX seeks a friendly Print Production and Customer Service Associate to join our center team. You will handle in-person, phone, and email customer service, assist with digital printing, shipping, packaging, and mailbox services, and support customers with file prep using Adobe software.

Experience in print production is a plus, training is provided, and we offer a stable five-day workweek with predictable hours, paid time off, and a benefits package including 401(k) matching.

Qualifications

• Strong customer service and communication skills.
• Basic familiarity with Adobe Acrobat Pro and Photoshop.
• Comfortable using computers and learning new software/equipment.
• Detail‑oriented, dependable, punctual, and able to manage multiple priorities.
• Willing to learn both printing and shipping sides of the business.
• Available to work Saturdays, 9:00 AM–1:00 PM.

Responsibilities

• Provide friendly, professional customer service in person, by phone, and by email.
• Process shipments (UPS, FedEx, DHL, USPS) and assist with packaging.
• Review and prepare print files using Adobe software.
• Operate digital printing and finishing equipment (cutting, folding, binding, laminating).
• Communicate print specs, proofs, deadlines, and order status to customers.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and keep the center organized.

Skills

Customer service

Communication

Detail‑oriented

Punctual

Multitasking

Saturday availability

Education

High school diploma or equivalent

Tools

Adobe Acrobat Pro

Photoshop

Job description

PostNet in Northlake, TX seeks a friendly Print Production and Customer Service Associate to join our center team. You will handle in-person, phone, and email customer service, assist with digital printing, shipping, packaging, and mailbox services, and support customers with file prep using Adobe software.

Experience in print production is a plus, training is provided, and we offer a stable five-day workweek with predictable hours, paid time off, and a benefits package including 401(k) matching.