Print & Mail Technician — Fast-Paced Ops & Service

Ricoh USA, Inc.; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Job summary

Ricoh USA, Inc. in Richmond, VA is seeking a Print & Mail Operations Specialist to manage high-volume print, mail, and shipping tasks while delivering strong customer support.

The role involves operating production equipment, handling mail distribution, and ensuring quality and timely completion of projects in a fast-paced environment. Ideal candidates will have a high school diploma, 2+ years in print production or related fields, and the ability to troubleshoot equipment.

Qualifications

• High school diploma or GED is required.
• 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.
• Strong customer service and communication skills.
• Ability to troubleshoot equipment and resolve operational issues.
• Experience working independently while managing multiple priorities.
• Valid driver's license required.
• Ability to lift up to 50 lbs in a physically active environment.

Responsibilities

• Operate high-volume print, finishing, and mail processing equipment.
• Process shipping, receiving, and mail distribution activities.
• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
• Monitor production quality, ensuring jobs are completed accurately and efficiently.
• Support customers by answering questions, providing status updates, and resolving issues.
• Maintain inventory of supplies and assist with ordering materials when needed.
• Deliver completed work throughout the facility and support conference room or building service needs as required.
• Maintain a clean, organized, and safe work environment.

Skills

Customer service

Equipment troubleshooting

Print production

Shipping & mail

Independent work

Education

High School Diploma or GED

Job description

Ricoh USA, Inc. in Richmond, VA is seeking a Print & Mail Operations Specialist to manage high-volume print, mail, and shipping tasks while delivering strong customer support.

The role involves operating production equipment, handling mail distribution, and ensuring quality and timely completion of projects in a fast-paced environment. Ideal candidates will have a high school diploma, 2+ years in print production or related fields, and the ability to troubleshoot equipment.