Print and Mail Specialist

Ricoh Americas Corporation; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k)

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation in Richmond, VA, seeks a Print & Mail Operations Specialist to join a fast-paced print and fulfillment operation. You will operate production print equipment, manage mail and shipping activities, maintain office technology, and ensure projects are completed accurately and on time.

The role calls for a high school diploma or GED, 2+ years in print production or related fields, strong customer service and communication, equipment troubleshooting, and the ability to lift

Qualifications

• High school diploma or GED.
• 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.
• Strong customer service and communication skills.
• Ability to troubleshoot equipment and resolve operational issues.
• Experience working independently while managing multiple priorities.
• Valid driver's license required.
• Ability to lift up to 50 lbs. and work in a physically active environment.

Responsibilities

• Operate high-volume print, finishing, and mail processing equipment.
• Process shipping, receiving, and mail distribution activities.
• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
• Monitor production quality, ensuring jobs are completed accurately and efficiently.
• Support customers by answering questions, providing status updates, and resolving issues.
• Maintain inventory of supplies and assist with ordering materials when needed.
• Deliver completed work throughout the facility and support conference room or building service needs as required.
• Maintain a clean, organized, and safe work environment.

Skills

Customer service

Communication

Troubleshooting

Independent work

Multi-tasking

Education

High school diploma or GED

Tools

Printers

Copiers

Mail processing equipment

Job description

$17.69 to $20.00 Per hour

Print & Mail Operations Specialist

Position Overview

Join a fast-paced print and fulfillment operation where you'll play a key role in delivering high-quality print, mail, shipping, and customer support services. You'll operate production print equipment, manage mail and shipping activities, maintain office technology, and ensure projects are completed accurately and on time. This is a hands-on role ideal for someone who enjoys technology, problem-solving, and delivering exceptional service.

What You'll Do

• Operate high-volume print, finishing, and mail processing equipment.

• Process shipping, receiving, and mail distribution activities.

• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.

• Monitor production quality, ensuring jobs are completed accurately and efficiently.

• Support customers by answering questions, providing status updates, and resolving issues.

• Maintain inventory of supplies and assist with ordering materials when needed.

• Deliver completed work throughout the facility and support conference room or building service needs as required.

• Maintain a clean, organized, and safe work environment.

What We're Looking For

• High school diploma or GED.

• 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.

• Strong customer service and communication skills.

• Ability to troubleshoot equipment and resolve operational issues.

• Experience working independently while managing multiple priorities.

• Valid driver's license required.

• Ability to lift up to 50 lbs. and work in a physically active environment.

Why You'll Be Successful

• You enjoy hands-on technical work.

• You thrive in fast-paced environments with changing priorities.

• You're detail-oriented and take pride in delivering accurate, high-quality work.

• You provide excellent service and build positive customer relationships.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.