Print & Mail Operations Specialist

Ricoh USA, Inc.; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Job summary

Ricoh USA, Inc. in Richmond, VA is seeking a Print & Mail Operations Specialist to manage high-volume print, mail, and shipping tasks while delivering strong customer support.

The role involves operating production equipment, handling mail distribution, and ensuring quality and timely completion of projects in a fast-paced environment. Ideal candidates will have a high school diploma, 2+ years in print production or related fields, and the ability to troubleshoot equipment.

Qualifications

• High school diploma or GED is required.
• 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.
• Strong customer service and communication skills.
• Ability to troubleshoot equipment and resolve operational issues.
• Experience working independently while managing multiple priorities.
• Valid driver's license required.
• Ability to lift up to 50 lbs in a physically active environment.

Responsibilities

• Operate high-volume print, finishing, and mail processing equipment.
• Process shipping, receiving, and mail distribution activities.
• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
• Monitor production quality, ensuring jobs are completed accurately and efficiently.
• Support customers by answering questions, providing status updates, and resolving issues.
• Maintain inventory of supplies and assist with ordering materials when needed.
• Deliver completed work throughout the facility and support conference room or building service needs as required.
• Maintain a clean, organized, and safe work environment.

Skills

Customer service

Equipment troubleshooting

Print production

Shipping & mail

Independent work

Education

High School Diploma or GED

Job description

Job Description

$17.69 to $20.00 Per hour

Print & Mail Operations Specialist

Position Overview

Join a fast-paced print and fulfillment operation where you'll play a key role in delivering high-quality print, mail, shipping, and customer support services. You'll operate production print equipment, manage mail and shipping activities, maintain office technology, and ensure projects are completed accurately and on time. This is a hands‑on role ideal for someone who enjoys technology, problem‑solving, and delivering exceptional service.

What You'll Do

• Operate high-volume print, finishing, and mail processing equipment.
• Process shipping, receiving, and mail distribution activities.
• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
• Monitor production quality, ensuring jobs are completed accurately and efficiently.
• Support customers by answering questions, providing status updates, and resolving issues.
• Maintain inventory of supplies and assist with ordering materials when needed.
• Deliver completed work throughout the facility and support conference room or building service needs as required.
• Maintain a clean, organized, and safe work environment.

What We're Looking For

• High school diploma or GED.
• 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.
• Strong customer service and communication skills.
• Ability to troubleshoot equipment and resolve operational issues.
• Experience working independently while managing multiple priorities.
• Valid driver's license required.
• Ability to lift up to 50 lbs. and work in a physically active environment.

Why You'll Be Successful

• You enjoy hands‑on technical work.
• You thrive in fast‑paced environments with changing priorities.
• You're detail-oriented and take pride in delivering accurate, high-quality work.
• You provide excellent service and build positive customer relationships.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

Job Identification : 8051

Job Category : Service Delivery

Posting Date : 2026-08-17T19:09:57+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Richmond, VA, United States

Salary Range : $17.69 to $20.00

Driving requirements : Non-driver

Sign-on Bonus : No