Print Production Client Success Specialist

AlphaGraphics - US607; Weatherford (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Training & development

Competitive salary

Job summary

AlphaGraphics Weatherford is seeking a dependable Customer Service Representative to connect clients with our production team and manage orders from inquiry to delivery. This is an in-person role with no remote applicants.

You will handle inquiries via phone, email, and in-person, assist with print and sign options, and prepare estimates while ensuring deadlines are met. Join a team that values accuracy, speed, and customer satisfaction.

Qualifications

• 2+ years of experience in customer service or account / project management.
• Strong organizational and multi-tasking skills with high attention to detail.
• Clear, professional communication skills – written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Proficiency with standard computer systems – macOS knowledge is helpful.

Responsibilities

• Serve as the main point of contact for client inquiries (phone, email, in-person).
• Assist customers with paper / sign types, binding, and finishing options.
• Prepare project estimates, ensuring accurate pricing and material availability.
• Create detailed job tickets and communicate customer deadlines.
• Review print-ready files and job specifications for accuracy.
• Relay critical information to the design and production team.
• Proactively communicate updates, potential delays, or file issues to clients.

Skills

Customer service

Account management

Project management

Communication

Detail orientation

Tools

macOS

Apple environment

Job description

AlphaGraphics Weatherford is seeking a dependable Customer Service Representative to connect clients with our production team and manage orders from inquiry to delivery. This is an in-person role with no remote applicants.

You will handle inquiries via phone, email, and in-person, assist with print and sign options, and prepare estimates while ensuring deadlines are met. Join a team that values accuracy, speed, and customer satisfaction.