Print Customer Service & Quality Assurance Specialist

AlphaGraphics; Kansas City (MO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Job summary

AlphaGraphics Kansas City is hiring a full‑time Customer Service Representative to own customer relationships and ensure client satisfaction across in‑person, phone, and email interactions. You will guide clients through their projects, answer questions, handle quotes and payments, and help move work through the shop.

The role emphasizes a customer‑first approach, clear communication, and teamwork within a fast‑paced printing and design environment.

Qualifications

• Customer service experience focusing on client needs and delivery
• Strong written and verbal communication skills
• Ability to build genuine relationships with customers and coworkers
• Comfort working independently while taking direction and asking questions
• Critical thinking to weigh options and adapt processes
• Reliability with a steady schedule to meet deadlines
• Genuine interest in helping people and learning the trade

Responsibilities

• Serve as the main point of contact for clients and visitors
• Answer questions about products, services, and capabilities
• Take orders and support accounts by phone, email, and in person
• Calculate charges, collect deposits and payments, and set up billing
• Identify additional products or services that fit customer needs
• Assist the team with project coordination, job fulfillment, and daily operations

Skills

Customer service

Written and verbal communication

Relationship building

Independent work

Critical thinking

Reliability

Learning mindset

Job description

AlphaGraphics Kansas City is hiring a full‑time Customer Service Representative to own customer relationships and ensure client satisfaction across in‑person, phone, and email interactions. You will guide clients through their projects, answer questions, handle quotes and payments, and help move work through the shop.

The role emphasizes a customer‑first approach, clear communication, and teamwork within a fast‑paced printing and design environment.