Prinect Application Specialist — Training & Workflow Automation

Heidelberger Druckmaschinen AG; Kennesaw (GA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Disability coverage

401(k) with employer match

Life insurance

Vacation, Sick and Personal Time Off

12 company holidays

Floating holidays

Job summary

Heidelberg USA is seeking a Prinect Application Specialist to deliver in-person, virtual, and hybrid training on Prinect modules and print production workflows for customer environments. You will configure and implement Prinect solutions, analyze requirements, and drive operational improvements.

You will troubleshoot during implementations, collaborate with TAC, and perform workflow audits while creating training materials, guides, and status reports.

Qualifications

• Technical training experience; ability to communicate complex software concepts clearly and effectively.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience with Prinect Production Manager strongly preferred.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.

Responsibilities

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer print production environments, including advanced workflow automation and integration.
• Analyze customer workflow requirements and recommend solutions that improve operational efficiency and productivity.
• Troubleshoot technical issues during implementations and training engagements and collaborate with TAC on escalated issues and enhancements.
• Perform workflow audits and provide professional services to identify waste, improve efficiencies, and optimize operations.
• Create and maintain training materials, user guides, and best practices documentation; provide project status reports.
• Assist Sales Representatives and Project Managers by evaluating customer requirements and setting implementation expectations.
• Provide expertise across Prepress, Pressroom, Postpress, Customer Service, and CtP operations; build strong customer relationships through service.

Skills

Technical training

Clear communication

Print production knowledge

Workflow automation

Troubleshooting

Travel readiness

Education

Print Management program (preferred)

Tools

Prinect Production Manager

Job description

Heidelberg USA is seeking a Prinect Application Specialist to deliver in-person, virtual, and hybrid training on Prinect modules and print production workflows for customer environments. You will configure and implement Prinect solutions, analyze requirements, and drive operational improvements.

You will troubleshoot during implementations, collaborate with TAC, and perform workflow audits while creating training materials, guides, and status reports.