Prinect Application Specialist

Heidelberger Druckmaschinen AG; Kennesaw (GA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Disability coverage

401(k) with employer match

Life insurance

Vacation, Sick and Personal Time Off

12 company holidays

Floating holidays

Job summary

Heidelberg USA is seeking a Prinect Application Specialist to deliver in-person, virtual, and hybrid training on Prinect modules and print production workflows for customer environments. You will configure and implement Prinect solutions, analyze requirements, and drive operational improvements.

You will troubleshoot during implementations, collaborate with TAC, and perform workflow audits while creating training materials, guides, and status reports.

Qualifications

• Technical training experience; ability to communicate complex software concepts clearly and effectively.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience with Prinect Production Manager strongly preferred.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.

Responsibilities

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer print production environments, including advanced workflow automation and integration.
• Analyze customer workflow requirements and recommend solutions that improve operational efficiency and productivity.
• Troubleshoot technical issues during implementations and training engagements and collaborate with TAC on escalated issues and enhancements.
• Perform workflow audits and provide professional services to identify waste, improve efficiencies, and optimize operations.
• Create and maintain training materials, user guides, and best practices documentation; provide project status reports.
• Assist Sales Representatives and Project Managers by evaluating customer requirements and setting implementation expectations.
• Provide expertise across Prepress, Pressroom, Postpress, Customer Service, and CtP operations; build strong customer relationships through service.

Skills

Technical training

Clear communication

Print production knowledge

Workflow automation

Troubleshooting

Travel readiness

Education

Print Management program (preferred)

Tools

Prinect Production Manager

Job description

Who Are We

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

About Heidelberg USA

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team.

Prinect Application Specialist

What We Are Looking For

Description

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer print production environments, including advanced workflow automation and integration.
• Analyze customer workflow requirements and recommend solutions that improve operational efficiency and productivity.
• Troubleshoot technical issues during implementations and training engagements and collaborate with Technical Assistance Center (TAC) teams on escalated issues, feature requests, and software enhancements.
• Perform workflow audits and provide professional services designed to identify waste, improve efficiencies, and optimize customer operations through the use of Prinect software.
• Create and maintain training materials, user guides, best practices documentation, and project status reports.
• Assist Sales Representatives and Project Managers by evaluating customer requirements, qualifying opportunities, and setting implementation expectations.
• Provide expertise across all print production departments including Prepress, Pressroom, Postpress, Customer Service, and Computer-to-Plate (CtP) operations.
• Build strong customer relationships while delivering exceptional service and support throughout the customer lifecycle.

Requirements

• Technical training experience with the ability to communicate complex software concepts clearly and effectively.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience with Prinect Production Manager strongly preferred.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.
• Excellent presentation, training, communication, and customer service skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to travel extensively to customer locations as needed. Up to 50% travel required.

Salary

$85,000 - $90,000 annually, depending on experience.

Location

Corporate (Hybrid)

Benefits

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401(k) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 12 company holidays
• 4 floating holidays

ADA

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment and properly maintain such equipment.

EEO/AA Statement

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements, and individual qualifications without regard to any protected status under applicable law.

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision

Heidelberg will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant, subject to applicable legal requirements and exceptions.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.