Principal Workflow Architect - AI-Driven HR & Ops Solutions

ServiceNow; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a Principal Solution Architect for Core Business Transformation Solutions. You will act as a functional and technical expert, guiding customers through pre-sales and delivery of multi-workflow engagements across HR, Legal, Workplace, Employee Service Management, and Finance & Supply Chain solutions.

The role emphasizes governance, scalability, and reducing technical debt while aligning business goals with technology roadmaps.

Qualifications

• Multiple years of consulting or configuration experience implementing complex ServiceNow workflows.
• Experience integrating AI into work processes and decision-making.
• Ability to influence senior leaders and align business objectives with technology.

Responsibilities

• Lead solutioning and scoping discussions with customers and partners.
• Design and publish workflow solutions across HR, Legal, Workplace, Finance and Supply Chain domains.
• Guide pre-sales activities, estimations, and project governance.
• Mentor delivery teams and partners to ensure customer outcomes.
• Travel up to 50% to support engagements and workshops.

Skills

AI integration

Consulting

ServiceNow

HR/Legal/Workplace/Finance

Stakeholder influence

Tools

ServiceNow

Job description

ServiceNow is seeking a Principal Solution Architect for Core Business Transformation Solutions. You will act as a functional and technical expert, guiding customers through pre-sales and delivery of multi-workflow engagements across HR, Legal, Workplace, Employee Service Management, and Finance & Supply Chain solutions.

The role emphasizes governance, scalability, and reducing technical debt while aligning business goals with technology roadmaps.