Principal Workflow Architect - Core Business Solutions (HRSD & AI)

ServiceNow; United States; Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

ServiceNow is seeking a Principal Solution Architect for Core Business Transformation Solutions. You will act as a functional and technical expert, guiding customers through pre-sales and delivery of multi-workflow engagements across HR, Legal, Workplace, Employee Service Management, and Finance & Supply Chain solutions.

The role emphasizes governance, scalability, and reducing technical debt while aligning business goals with technology roadmaps.

Qualifications

• Multiple years of consulting or configuration experience implementing complex ServiceNow workflows.
• Experience integrating AI into work processes and decision-making.
• Ability to influence senior leaders and align business objectives with technology.

Responsabilités

• Lead solutioning and scoping discussions with customers and partners.
• Design and publish workflow solutions across HR, Legal, Workplace, Finance and Supply Chain domains.
• Guide pre-sales activities, estimations, and project governance.
• Mentor delivery teams and partners to ensure customer outcomes.
• Travel up to 50% to support engagements and workshops.

Connaissances

AI integration

Consulting

ServiceNow

HR/Legal/Workplace/Finance

Stakeholder influence

Outils

ServiceNow

Description du poste

This Principal Solution Architect, Core Business Transformation Solutions is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows' Solutions based on best practices - all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions and Finance & Supply Chain Solutions. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping (as required) discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects. Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability What you get to do in this role:

• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, and Sales Account Executives
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer's technology landscape, while informing customer on governance best practices
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
• Design solutions using a Workflow's Solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption
• Establish mutually beneficial relationships with a Workflow's product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
• Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Up to 50% travel annually, driven by customer needs and internal meetings, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Several years' consultation and/or configuration experience related to implementing complex, highly-capable, technologies - inclusive of integrations and portals
• Several years' experience in technical consulting and/or configuration experience related to implementing the ServiceNow platform
• Deep experience with leading HR,SD Legal, Workplace/Facility & Finance/Supply Chain operations/technology departments software solutions
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a HR