Principal TPM: AI-Driven Connect Platform

Amazon Inc.; Seattle (WA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Connect is seeking a Principal Technical Program Manager to lead a team delivering scalable cloud-based contact center solutions. You will partner with design, technical, and business leaders to set strategy, define the product, and manage cross-functional releases with a customer-first approach.

You will drive engagement models, dependencies, and coordination across internal and external teams, influencing the next generation of AWS services and analytics to enable broader customer

Qualifications

• 7+ years of technical product or program management experience.
• 10+ years of working directly with engineering teams experience.
• 5+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Lead a team to quickly design and deliver scalable, resilient systems with a constant customer focus.
• Define the engagement model and manage internal/external dependencies and relationships.
• Drive, track, and report development effort to leadership and partners.

Skills

Program management

Technical leadership

Cross-functional teams

Software dev experience

Job description

Amazon Connect is seeking a Principal Technical Program Manager to lead a team delivering scalable cloud-based contact center solutions. You will partner with design, technical, and business leaders to set strategy, define the product, and manage cross-functional releases with a customer-first approach.

You will drive engagement models, dependencies, and coordination across internal and external teams, influencing the next generation of AWS services and analytics to enable broader customer