Principal Technical Program Manager - AI & Cloud Solutions

Amazon Inc.; Seattle (WA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Connect is seeking a Principal Technical Program Manager to lead a fast-growing, cloud-based contact center initiative. You will work with design, engineering, and business teams to set strategy, manage dependencies, and deliver scalable systems with a strong customer focus.

You will influence the next generation of contact center technology and analytics, balancing speed with reliability while driving programs across multiple teams in a dynamic environment at Seattle.

Qualifications

• 7+ years in technical product or program management.
• 10+ years of experience working with engineering teams.
• 5+ years of software development experience.
• Experience coordinating release schedules across teams.

Responsibilities

• Lead a team to design and deliver scalable, distributed systems and analytics for Amazon Connect.
• Set strategy, align with design, technical, and business leaders, and manage dependencies.
• Drive engagement models and reporting to leadership and partners to deliver customer-focused outcomes.

Skills

Technical program mgmt

Engineering collaboration

Software development

Cross-functional leadership

Job description

Amazon Connect is seeking a Principal Technical Program Manager to lead a fast-growing, cloud-based contact center initiative. You will work with design, engineering, and business teams to set strategy, manage dependencies, and deliver scalable systems with a strong customer focus.

You will influence the next generation of contact center technology and analytics, balancing speed with reliability while driving programs across multiple teams in a dynamic environment at Seattle.