Principal Technical Program Manager, AI Connect

Amazon Inc.; Sunnyvale (CA); Presencial; USD 204.000 - 275.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

Amazon Inc. is seeking a Principal Technical Program Manager for Amazon Connect in Sunnyvale, CA. The role focuses on leading end-to-end development of scalable cloud-based contact center solutions, coordinating with engineering, product, and business stakeholders to deliver value to customers.

You will drive strategic initiatives, manage delivery schedules, and ensure customer-centric outcomes while navigating complex technical environments and external dependencies.

Formación

• 7+ years of technical product or program management experience.
• 10+ years of experience working directly with engineering teams.
• 5+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsabilidades

• Define and execute program plans for Amazon Connect initiatives.
• Lead cross-functional teams to design, build, and scale contact center solutions.
• Track progress, manage dependencies, and report status to leadership.

Conocimientos

Technical program management

Engineering collaboration

Software development

Cross-functional leadership

Descripción del empleo

Amazon Inc. is seeking a Principal Technical Program Manager for Amazon Connect in Sunnyvale, CA. The role focuses on leading end-to-end development of scalable cloud-based contact center solutions, coordinating with engineering, product, and business stakeholders to deliver value to customers.

You will drive strategic initiatives, manage delivery schedules, and ensure customer-centric outcomes while navigating complex technical environments and external dependencies.