Principal TPM: AI-Driven Customer 360 Platform

Amazon

Seattle (WA)

On-site

USD 177,000 - 239,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Customer 360 team seeks a visionary Principal Technical Program Manager to drive AI innovation and delivery. You will guide AI-powered customer solutions, build scalable primitives, and collaborate with research scientists, engineers, and business units to translate AI advances into tangible benefits.

You will own the roadmap, lead cross-functional programs, mentor TPMs, and establish ethical AI frameworks to protect customer trust and privacy.

Qualifications

10+ years of engineering experience.
7+ years of technical product or program management experience.
5+ years of software development experience.
Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations.
Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs.
Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features.
Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond.
Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazon's high standards for customer trust, privacy, and security.