Principal Product Manager - AI-Powered Connect

Amazon Web Services (AWS); Seattle (WA); On-site; USD 181,000 - 245,000; Full time

Job summary

Amazon Development Center U.S., Inc. seeks a Principal Product Manager - Technical, External Services to lead the strategy and roadmap for communication channels in Amazon Connect.

You will own a multi-year vision for RTC product areas and influence senior leadership across product, engineering, and design. You will collaborate with enterprise customers and internal partners to shape the direction of high-scale services, balancing competing priorities and delivering customer-focused solutions

Qualifications

• 7+ years of experience as a Technical Product Manager.
• 5+ years of technical (software development, IT, or related) experience.
• Experience delivering large-scale SaaS, PaaS or LaaS products with full lifecycle ownership.

Responsibilities

• Define and own the multi-year product vision and strategy for one or more RTC product areas, guiding engineering, design, and leadership.
• Author PRFAQs, strategy docs, and 3-year visions to align teams around a north star.
• Drive cross-organizational alignment and represent the product to strategic customers.

Skills

Technical PM

SaaS/PaaS/LaaS

Cross-functional leadership

Stakeholder communications

Job description

Amazon Development Center U.S., Inc. seeks a Principal Product Manager - Technical, External Services to lead the strategy and roadmap for communication channels in Amazon Connect.

You will own a multi-year vision for RTC product areas and influence senior leadership across product, engineering, and design. You will collaborate with enterprise customers and internal partners to shape the direction of high-scale services, balancing competing priorities and delivering customer-focused solutions