Principal Technical Writer - AI, Global Docs, Strategy

LastPass; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first culture

Competitive compensation

Flexible PTO

Learning stipend

Home office support

Employee assistance

Remote work stipend

Parental leave

Job summary

LastPass is seeking a Principal Technical Writer to lead content strategy across the digital support ecosystem. You will shape how customers understand and succeed with our products — helping LastPass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected.

Work with engineering and product teams to ensure accurate language, scalable documentation, and effective in-product help.

Qualifications

• Proven experience in DITA XML authoring with related toolsets.
• Ability to define and execute documentation strategy across product lines.
• Strong understanding of search technologies, metadata and taxonomy.
• Fluency with AI tools for content work to identify gaps and speed drafts.
• Experience with content delivery tools across backend and frontend environments.
• Recognised as a trusted editorial partner across cross-functional teams.
• Thrives in an Agile, fast-paced, distributed team.

Responsibilities

• Produce clear, accurate online support content in English tailored to user roles and journeys.
• Define and evolve a documentation strategy across product lines.
• Use analytics to prioritise content improvements across the LastPass Support Center.
• Drive handoffs between online and live support via metadata management.
• Collaborate with content strategists to develop style guides and UI messaging.
• Leverage search expertise to improve content findability and configuration.
• Use AI tools to identify content gaps and refine drafts at scale.
• Support translations and interactive experiences through the chatbot program.

Skills

DITA XML authoring

Documentation strategy

Search technologies

AI tools for content

Content delivery tooling

Editorial partnerships

Agile / fast-paced env

Tools

DITA/XML tools

CMS platforms

APIs & integrations

Job description

LastPass is seeking a Principal Technical Writer to lead content strategy across the digital support ecosystem. You will shape how customers understand and succeed with our products — helping LastPass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected.

Work with engineering and product teams to ensure accurate language, scalable documentation, and effective in-product help.