Lead Technical Writer: AI-Driven Developer Documentation

Own Company; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce seeks a Lead Technical Writer for Agentforce Operations to own and evolve the documentation set, including Help and Developer Documentation, and drive content strategy as the team integrates into Salesforce.

You will work closely with engineering and product teams to translate startup-speed processes into clear, usable content, building a scalable documentation architecture that adapts to evolving priorities and leadership changes.

Qualifications

• 5+ years of professional technical writing, with developer or API documentation experience.
• Ability to maintain and scale documentation architecture while adapting to new product features.
• Experience collaborating with engineers/founders in fast-paced, startup-like environments.
• Excellent stakeholder-management skills and ability to drive content strategy.

Responsibilities

• Create and maintain documentation for Agentforce Operations' agentic workflow platform, working with product and engineering teams.
• Learn quickly and iterate on documentation for a product built outside Salesforce conventions, updating content accordingly.
• Partner with stakeholders across a growing org to clarify ownership and responsibilities.
• Staff cross-functional prototyping pods to co-create content, UI labels, and user assistance in code.
• Use AI tools for content creation, review, and research to maintain speed and quality.
• Navigate cultural integration between startup mindset and Salesforce documentation standards.
• Adapt to changing acquisitions, priorities, and leadership structures.

Skills

Technical writing

API documentation

Developer collaboration

Content strategy

Stakeholder management

Tools

Claude Code

Codex

Cursor

Markdown

Git

Job description

Salesforce seeks a Lead Technical Writer for Agentforce Operations to own and evolve the documentation set, including Help and Developer Documentation, and drive content strategy as the team integrates into Salesforce.

You will work closely with engineering and product teams to translate startup-speed processes into clear, usable content, building a scalable documentation architecture that adapts to evolving priorities and leadership changes.