AWS Connect Program Manager – Cloud Contact Center Lead

Codebase Inc; United States; Remote; USD 100,000 - 130,000; Part time

Job summary

A technology consulting firm is seeking a skilled Program Manager to lead the design and deployment of Amazon Connect. The role, focused on enhancing customer experience through cloud technologies, requires over 10 years of program management experience and strong technical skills. Responsibilities include managing integrations and project timelines, and driving AI/ML features. This position is fully remote and offers a contract employment type.

Qualifications

• 10+ years of experience in technical program management in cloud contact center or enterprise SaaS.
• Hands-on experience with Amazon Connect and other AWS services.
• Strong understanding of contact center operations and customer experience metrics.

Responsibilities

• Lead end-to-end delivery of Amazon Connect implementations.
• Manage project timelines, budgets, and resources.
• Drive adoption of AI/ML features to enhance customer experience.

Skills

Technical Program Management

Cloud Technologies

Stakeholder Management

AWS Services

Agile/Scrum Methodologies

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Master’s preferred

Tools

Amazon Connect

Salesforce

ServiceNow

Jira

Confluence

Job description

A technology consulting firm is seeking a skilled Program Manager to lead the design and deployment of Amazon Connect. The role, focused on enhancing customer experience through cloud technologies, requires over 10 years of program management experience and strong technical skills. Responsibilities include managing integrations and project timelines, and driving AI/ML features. This position is fully remote and offers a contract employment type.